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Transit Route Coordinator
Employment Type:12 Month
Hours Per Week:20
Location:Crookston, MN - Transportation
Spanish Bilingual Skill:Not Required
Hiring Supervisor Email:elizabeth.hensrud@tvoc.org
Job Description:
NOTE: **Position would start January 2, 2020. Hours would be from 4:30pm-8:30pm Monday through Friday to cover extended bus hours in Crookston and Thief River Falls.**


Under the direction of the Transportation Fleet Maintenance Coordinator and in line with Tri-Valley’s philosophy, mission, and goals, the Transit Route Scheduler’s primary responsibilities include daily scheduling and dispatching of the Heartland Express Transportation services as well as related word processing, and general program support duties.  Route scheduling responsibility.es include, but are not limited to coordinating rides, scheduling special trips, ticket management and sales, monthly reports, and public relations. Consistently displays a positive, respectful demeanor toward callers, clients, vendors and drivers.


Primary Duties and Responsibilities

  1. Answers incoming calls; assists or transfers to others as appropriate.
  2. Schedules daily calls and reservations to buses in Marshal, Kittson, Pennington, Polk, Red Lake, Clearwater, Norman and Mahnomen Counties; including the in-town commuters, rural and inner-city buses using a dispatch software program.
  3. Answers questions within the position responsibilities and transfers on to others as appropriate.
  4. Tracks and monitors allocation of bus tickets to drivers.
  5. Keeps up to date with the scheduled pick-ups.
  6. Prepares the rural route and special trip listings for the drivers.
  7. Prepares and enters a monthly calendar of all routes into dispatch software program.
  8. Helps to notify the public of closings.
  9. Tracks riders’ no-shows.
  10. Adjusts drivers’ schedules as needed.
  11. Maintains riders’ profiles; including home addresses and phone listings on all new and existing riders.

Secondary Duties and Responsibilities

  1. Creates and maintains various documents, reports, spreadsheets, and data as directed by supervisor.
  2. Assists in preparing monthly Status and Annual Reports.
  3. Schedules special trips as requested.
  4. Has general knowledge of Jefferson routes.
  5. Sells Transit bus tickets.
  6. Serves as a back-up Route Scheduler for the RTC program.
  7. Helps maintain the cleanliness of the office location
Minimum Requirements:
1. Two years of experience working in a similar position such as office support, dispatch, communications, or reception/switchboard utilizing phone, organizational and communication skills with the public.
2. Two years of experience working with computers, including Microsoft Word and Excel, email and internet.
3. Ability to understand city street structure and to effectively communicate city and rural directions to others.
4. Excellent interpersonal, written and verbal communication skills.
5. Pleasant and professional phone skills.
6. Pass pre-employment drug/alcohol screening and background search requirements as listed on Conditional Job Offer; upon hire and continuously meet requirements thereafter. Participate in subsequent drug/alcohol testing and background searches as appropriate.
Benefit Package:
Dental Insurance 
Vision Insurance 
Sick/Vacation Accrual, and Paid Holidays
Employee Assistance Program